Evergreen//One Included Services Description

Services	Scope covered
Installation Services¹	Install, expand, and upgrade implementation support and services. Provide advice on best practices around host integration, architecture, design, migration services, and site planning.
Onboarding Services	Define and govern standards for project initiation through project completion: staging, presentation, and sign off of key deliverables, such as Project Kick-offs, Project Plans, Change Orders, planning sessions, regular status, and risk reports. Resources onboarding and coordination with end customer, as required Fulfillment tracking, installations, and coordination
Evergreen//One Customer Success	Named Customer Success Manager to help manage and support the service subscription needs 365x24x7 Premium Support with four-hour Sev1 Service Infrastructure replacement² Proactive monitoring for SLA/SLOs, health checks, and code upgrade assessments Non-disruptive remote software upgrades Capacity management with customized capacity plans supporting proactive deployments and upgrades for service infrastructure Support Escalation Management and personalized support, as required Engage technical expertise (Implementation, Integration, Solution Architects, Technical Training, etc.) as required Engage Service Management and CX Leadership resources as required Returns, exit planning, and secure data erase support
Portworx Essentials	Included at no extra charge with all Evergreen//One™ subscriptions.

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¹ Initial Installation Services upon service activation only and may be performed by a Pure-authorized partner. All expansions are performed by Pure.
² Some support services may be provided by an Authorized Support Provider, if opted-in at time of purchase.

Last Updated January 24, 2024

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