Evergreen//One Product Guide

This Evergreen//One Product Guide (“Product Guide”) provides descriptions of available Subscription Tiers and the applicable service level agreements associated with all Evergreen//One subscriptions commencing August 5, 2024, based on the License level requirements listed below.

1. SUBSCRIPTION TIER AND MINIMUM GUARANTEED PERFORMANCE:

Subscription Tier	Guaranteed Performance Density¹	Minimum Guaranteed Performance	Latency Goal⁵
//Unified Block & File Performance2	8 MB/s per TiB or 500 IOPS/TiB	1 GB/s or 62,500 IOPS	1ms
//Unified Block & File Premium2	24 MB/s per TiB or 1500 IOPS/TiB	2 GB/s or 125,000 IOPS	1ms
//Unified Block & File Ultra²	48 MB/s per TiB or 3000 IOPS/TiB	3 GB/s or 187,500 IOPS	1ms
//Unified Block & File Capacity	1.6 MB/s per TiB or 100 IOPS/TiB	1 GB/s or 62,500 IOPS	5ms
//Cloud Block Store²	Varies based on configuration selected by End User	Varies based on configuration selected by End User	N/A
//UFFO Standard³	10 MB/s per TiB	1.5 GB/s	N/A
//UFFO Performance³	20 MB/s per TiB	3 GB/s	N/A
//UFFO Premium³	50 MB/s per TiB	5 GB/s	N/A
//UDR File & Object³	1 MB/s per TiB	N/A	N/A
//UDR Block & File³	.5 MB/s per TiB	N/A	15ms
Evergreen//One for AI⁴	Varies based on read throughput provisioned by End User	Varies based on read throughput provisioned by End User	N/A

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Actual guaranteed performance is the higher of performance density multiplied by the applicable Reserve Commitment or Effective Used Capacity measurement, whichever is higher, or the Minimum Guaranteed Performance.
Guaranteed performance values for //Unified Block and File subscriptions are based on a 70:30 R/W workload and are applicable to FC & NVMe-oF block performance. A subscription delivers its guaranteed performance if it is able to achieve at least one of the specified MB/s or IOPS values, depending on block size, for that Subscription Tier.
Guaranteed performance values for //UFFO subscriptions are based on 70:30 R/W workload with a minimum access size of 256KB at full concurrency for NFSv3.
Guaranteed performance values for Evergreen//One for AI subscriptions are based on 100% read workloads with a minimum access size of 256KB at full concurrency for NFSv3.
Latency goal describes maximum storage service latency target for workloads up to the Guaranteed Performance level.

2. SERVICE LEVEL AGREEMENTS

Performance

Meets Expected Performance¹	Not Met/Month³	Service Credit of Daily Rate⁵
99.9999%²	>2.6 secs	3%
99.999%	>26 secs	5%
99.99%	>4.4 mins	10%
99.95%	>21.9 mins	25%
99.9%	>43.8 mins	100%

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All Systems in the License must be fully utilized.
Calculated at the License level on a monthly basis as follows:
Availability = (Total Seconds in Calendar Month) - (Time in Seconds Performance Not Met) / Total Seconds in a Calendar Month.
Note: Due to bandwidth and logging overhead considerations, all IOPS and MB/s samples are measured and reported in 30 second averages.
Availability = (Total Seconds in Calendar Month) - (Time in Seconds Performance Not Met) / Total Seconds in a Calendar Month.
Any 100% Service Credits are prorated for the number of days that Performance is not met. For example, if Performance is 100% unavailable for two (2) whole days. End user receives a 100% License Daily Rate credit for those two days in the month.

Uptime¹

Uptime²	Downtime/Month	Service Credit of Monthly Invoice³
99.9999%²	>2.6 secs	3%
99.999%	>26 secs	5%
99.99%	>4.4 mins	10%
99.95%	>21.9 mins	25%
99.9%	>43.8 mins	100%

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Uptime percentage is calculated at the License level based on 24 hours a day, across a fully completed calendar month, calculated as follows:
Uptime Percentage = (Total Seconds in Calendar Month) - (Downtime/Seconds) / Total Seconds in a Calendar Month.
Routine controller failovers are excluded from the calculation. //UDR & //UBF File access centric connections with intrinsic protocol timeout characteristics
are excluded from the uptime calculation if native protocol implementation does not support service failovers.
For any Service Credit to apply, (i) the applicable System must have been active and running for the completed service month preceding the outage;
and (ii) host multipathing must be set up for best practices.

Zero Planned Downtime¹

Uptime During Maintenance²	Downtime/Month³	Service Credit of Monthly Invoice
100.00%⁴	> 0 seconds	100%

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All licenses are delivered with zero planned downtime and no disruption to the SLAs, for Purity upgrades and any Service Infrastructure expansions
or upgrades as performed by Pure, and therefore End User may be entitled to a Downtime Credit equal to 100% of the monthly charges for the
corresponding Effective Used Capacity on any System that experiences Planned Downtime.
Uptime During Maintenance is calculated as follows: (Total Seconds During Maintenance) – (Seconds of Uptime During Maintenance) for a
completed month of service.
May not apply to: (a) End User-driven Service Infrastructure moves, data center maintenance or shutdowns; (b) issues arising out of any equipment,
software, or any other technology neither owned nor supplied by Pure; or (c) issues arising out of Pure’s reasonable control. Routine controller failovers
are automatically excluded from uptime calculations. //UDR & //UBF File access centric connections with intrinsic protocol timeout characteristics
are excluded from the uptime calculation if native protocol implementation does not support service failovers.

Buffer Capacity¹

Buffer Not Available/Days in Service Month³	Service Credit of Monthly Invoice²
≥1 day	3%
≥3 days	5%
≥5 days	10%
≥7 days	25%
≥14 days	100%

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1. End User will receive 25% buffer capacity over the then-current Effective Used or Reserve Commitment (whichever is higher), up to 1PiB, in increments up to
100TiB at a time. End User shall provide its On-Demand forecast to Pure for provisioning additional capacity ahead of usage exceeding 80% of the Reserve
Commitment as a condition of Pure meeting this SLA.
2. All Systems in the License must be fully utilized, and End User must cooperate with Pure in the timely deployment of buffer capacity.
3. Service Credits are prorated for the number of days that Buffer Capacity does not support host or Purity replication operations.
For example, if Buffer Capacity is unavailable for two (2) whole days, End User receives a 3% credit for that service month.

NO DATA MIGRATIONS SLA

Under the “No Data Migrations SLA”, Pure guarantees that Pure will non-disruptively upgrade the Applicable Service Infrastructure, and that the upgrade will not require any data migration. Pure will issue End User a Service Credit as described in the Evergreen//One Terms of Use, to End User if any upgrade to Applicable Service Infrastructure requires any data migration, provided that the subscription satisfies the following criteria:

	No Migration SLA
	Upgrade Performed by Pure or Pure Authorized Partner
	End User is not past due with any invoices
	Service Infrastructure complies with the Evergreen//One Upgrade Policy

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ZERO DATA LOSS SLA

Under “Zero Data Loss SLA,” Pure guarantees Zero Data Loss with the Service Infrastructure. Pure will issue End user a Service Credit, pursuant to the Evergreen//One Terms of Use should any Data Recovery Services utilized by Pure fail to help in the recovery of any lost data.

PAID POWER & RACK SERVICE LEVEL AGREEMENT

Pure pays End User following the Service Commencement Date, for the cost of power and rack consumption required by the Service Infrastructure deployed to deliver the Reserve Commit and applicable SLAs for the Service Term, not to exceed five (5) years, for the following Subscription Tiers, as set forth in the Evergreen//One Terms of Use.

Paid Power and Rack Availability

Eligibility	Subscription Type	Reserve Commit Size
	Unified Block & File - Performance	200 TiB
	Unified Block & File - Premium	200 TiB
	Unified Block & File - Ultra	200 TiB
	Unified Fast File and Object	400 TiB
	UDR Block and File	500 TiB
	Unified Block and File - Capacity	400 TiB
	UDR F&O	1,500 TiB
	Evergreen//One for AI	30 GB/s

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ENERGY EFFICIENCY SERVICE LEVEL AGREEMENT

Subscription Type	Watts³/TiB (not to exceed numbers)	Minimum Reserve - Initial Commitment
//Unified Block & File Performance	3W / TiB	300 TiB
//Unified Block & File Premium	6W / TiB	300 TiB
//Unified Block & File Ultra	10W / TiB	300 TiB
//Unified Block & File Capacity	2W / TiB	500 TiB
//UDR F&O	3W / TiB	1500 TiB
//UDR B&F	2W / TiB	500 TiB
//UFFO Standard	3W / TiB	500 TiB
//UFFO Performance	4W / TiB	500 TiB
//UFFO Premium	4W / TiB	500 TiB
Evergreen//One for AI	100W / GB/s 7W / TiB⁴	30 GB/s

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End User will experience the applicable power consumption per License, as set forth in this table. License must commence with greater than initial commitment specified in table above.
Energy Efficiency SLA also does not apply to (a) Pure hardware purchased or transferred over from the End User; or (b) custom or non-standard configurations
to the Service Infrastructure.
Watts are based on a daily average of actual power consumed over a completed service month as reported by Pure. For purposes of calculating energy
efficiency, “TiB” means either the Reserve Commitment plus the 25% Buffer, or the Total Estimated Effective Used (Usable * PRE Ratio) capacity for
the applicable Systems in the Subscription, whichever is greater. NOTE: Watts/TiB for counterpart PRE //Unified Block & File Performance, Premium
and Ultra Service Tiers are 2X the standard //Block offerings.
The higher value applies depending on End User’s consumption.

SERVICE CREDITS FOR ENERGY EFFICIENCY SERVICE LEVEL AGREEMENT

Average Watts/TiB in completed Service Month	Service Credit of Daily Rate
≥1 day	3%
≥3 days	5%
≥5 days	10%
≥7 days	25%
≥14 days	100%

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3. INCLUDED WITH ALL SUBSCRIPTIONS. All Evergreen//One subscriptions include the Evergreen//One RACI and the Evergreen//One Included Services Description.

4. GENERAL TERMS. This Product Guide supplements the Pure End User Agreement (or other written agreement covering the same subject matter executed by Pure) for the applicable subscription purchased by End User. Capitalized terms not specifically defined in these Terms have the same meaning as in the End User Agreement.

5. PRIOR VERSIONS.

Last Updated August 05, 2024