To address this, Matrix Solutions moved its entire storage infrastructure to Pure Storage’s modern data solutions through a Pure as-a-Service™ subscription model supported by an Evergreen Storage™ maintenance plan. These have taken all the complexity and financial uncertainty out of Matrix Solutions’ IT infrastructure. The reliability of Pure’s solutions also saw an immediate drop-off in customer complaints.
Anthony Ridley-Smith said, “The day Matrix Solutions put everything on Pure Storage, the phone literally stopped ringing; there were no complaints and no tickets logged. The solution just runs and there is no need to log on to the system to check anything. Basically, the team doesn’t even have to look after storage anymore, it’s just running in the background and is consumed as needed.”
The service consumption model of Pure as-a-Service was also a financial game changer with Matrix Solutions’ storage investment protected with proactive capacity management guarantees. That means more storage arrays as needed, installed non-disruptively with Pure’s Evergreen. In turn, Matrix Solution’s clients always have access to the latest technology and predictable pricing to help them manage their IT budgets.
Michael Alp, Vice President, Australia & New Zealand, Pure Storage, said, “SaaS and managed service providers focus on specific business impact and value in their core markets just like Matrix Solutions does with legal firms and the finance industry. Products like Worldox need extraordinarily high service levels to ensure customers are elated with the service. It needs to be always available, fast, adaptable, and safe. The storage infrastructure underneath it and the other services Matrix Solutions provides needs to be all these things as well as cost effective to maintain, grow, and manage. We are really happy to provide Pure as-a-Service as a part of Matrix Solution’s delivery infrastructure to help it meet its business objectives.”
With Pure Storage, Matrix Solutions can focus on more strategic IT projects because the solution is simpler, easier to manage, and overall, just more efficient. This means the business can focus on growth with confidence that it can deliver a quality IT experience for its clients.
Read about the full case study here.
